Disconnect Policy for Non-Payment
Bills are mailed monthly. Should you receive a monthly bill reflecting a previous/past due balance, your account will be subject to disconnection after the due date. After the due date, you will receive an automated call referencing the date service will be disconnected.
If your service has been disconnected for non-payment, a disconnect fee of $50 will be added to your account.
Restoration of Services
All charges on your account must be paid in full for service to be restored. Once service has been disconnected, we cannot accept a check.
If payment is received in our office before 3:00 p.m., service will be restored the same day. For payments made after 3:00 p.m. but before the close of business at 4:00 p.m., service will be restored the next business day. If you wish to make an online payment to restore service, please contact our office after submitting the payment to confirm receipt. Failure to contact our office may result in a delay in services being restored. Payment types accepted include cash, cashier's check, money order, Mastercard, Visa, or Discover.
If You are Unable to Pay
If you are unable to pay your bill before the disconnect date, please call our office at 205.620.6420 to make payment arrangements to bring your account to a current status.
Please remember to keep your phone numbers, and email addresses current in order to be notified of water disconnections. You may update your account online through "View, Manage, Pay" or by emailing us. Email is checked during regular business hours, Monday through Friday. If you do not receive an email confirmation from the Water Department within 24 business hours, please call us at 205.620.6420 to confirm we received your information. Email the Water Department.